e-Movie ® Cash Frequently Asked Questions

How do I use my e-Movie Cash Ticket? Print your e-Movie Cash Ticket and use it at any participating theater. Or, if you are unable to immediately print, you can still print from your confirmation email for up to 7 days. e-Movie Cash Tickets can be used for movie admission up to the value specified on your PDF. Your e-Movie Cash Ticket is not valid with any other offer, no cash will be provided as change, is not refundable for cash and is only valid in the United States. It cannot be replaced if lost, stolen, expired or damaged. This offer is subject to Terms and Conditions found on program's website.

Which theaters will accept my e-Movie Cash Ticket? For participating theaters, go to http://emoviecash.com/locator.

What can I do if I lose my e-Movie Cash Ticket or need to reprint it? You will receive a confirmation email, which includes a link to your e-Movie Cash Ticket. This link will expire within 7 days of receipt. Lost, misplaced, expired or damaged e-Movie Cash Tickets will not be replaced or refunded.

Can I make copies of my e-Movie Cash Ticket? No mechanically reproduced, forged or altered official e-Movie Cash Tickets will be accepted. Fraudulent submission could result in federal prosecution under mail fraud statutes.

Can I give my e-Movie Cash Ticket to someone else to use? No, e-Movie Cash certificates (e-Movie Cash Tickets) are non-transferable.

I do not have access to a printer. How can I print out my e-Movie Cash Ticket? A confirmation email will be sent to you, allowing you to print your ticket for up to 7 days. Your ticket will not be available after 7 days. During this time you are able to forward your email to an account or person with access to a printer.

The theater is asking for my address and zip code to enter into their POS terminal, what do I tell them? The theater should enter the address and zip code printed on your e-Movie Cash ticket. The address is 111 John Street, 27th Floor, New York, NY 10038.

I have a question or complaint about a movie theater. e-Movie Cash operates independently from the theaters. If you have a local theater specific question regarding topics such as available theater amenities, ticket category age policies, or when a particular movie will be coming to your location, you must contact the theater directly.

I received an "Internal Error" message. What does this mean? This problem usually occurs if your browser has not been set to accept "cookies." Cookies are small text files stored on your computer by e-Movie Cash and other Websites you visit. Your Internet browser must be set to accept cookies. The process required to accept cookies differs for each browser, but you should be able to access instructions through the "Help" menu on your browser. Once your browser settings have been changed be sure to close and restart your Internet browser application. Please remember, if you are running any software that filters or blocks cookies, you may still have this problem even if your browser is set to accept cookies. Similarly, some third-party applications, which kill pop-ups, also prevent cookies from being set.

How do I contact e-Movie Cash Customer Service? To contact e-Movie Cash customer support, please: email customerservice@tpgny.com.



e-Movie Cash is a registered trademark of TPG Rewards, Inc.